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Refund Policy

Exchange and right of withdrawal:
Pihl Bang wants happy and satisfied customers and can only encourage you to contact me by email: if there are problems with the goods you have purchased.
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellation must be notified to me no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by email at In the message, you must make me clearly aware that you wish to exercise your right of withdrawal.

The item's condition when you send it back:
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, it is considered used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
In addition, the jewelery must be returned in its original packaging and the invoice must be attached as this serves as a receipt for your purchase, otherwise I cannot refund the money for the purchased goods.
I recommend that you send your goods back in a way where you get a receipt that I have received your package.
Please note that the goods are your responsibility until they reach the workshop.
Packages returned per cash on delivery is not accepted.

If the above is not met, Pihl Bang reserves the right to send the goods back to the buyer.

Right of complaint:
There is a 2-year right to complain in accordance with the Purchase Act.
This means that you can either get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation.
It is of course a condition that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.
Complaints must be made within a reasonable time after you have discovered the defect in the product.
When you return the item, please state what the fault consists of and the time of purchase, documented with an invoice. Note – I do not receive packages sent by cash on delivery or similar.
Remember to always send the item back in proper packaging. We recommend that you send your goods back in a way where you get a receipt that we have received your package.

Pihl Bang reserves the right for printing errors, spelling errors and delays that Pihl Bang cannot control.
The caveat is that gilding and oxidation is a surface treatment and will therefore wear off over time. Note that handmade jewelry may vary slightly in appearance,