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Personal data policy

1. General

The following describes how Pihl Bang IVS collects and processes information about you. The personal data policy applies to personal information submitted in connection with a purchase, inquiries, or other forms of information collected via Pihl Bang's website, www.pihlbang.dk .

Pihl Bang IVS is the data controller for your personal data. The company's contact information can be found under the footer menu "Contact". 

2. What is your information used for

Your personal data is processed for the following purposes:

      • To be able to fulfill the agreement on the delivery of the ordered products, as well as to be able to manage your rights to return and advertise.
      • To be able to contact you regarding relevant information about the product you have purchased. Information relating to your purchases is also processed to comply with legal requirements, any legal requirements that may arise, bookkeeping and accounting.
      • At pihlbang.dk, your IP address is collected with the aim of preventing fraud. It is also used for surveys, statistics and analyzes to optimize the user experience and Pihlbang's function, as well as carry out targeted marketing, including retargeting via e.g. Facebook and Google. This processing of information is necessary so that we can improve Pihlbang.dk and show you relevant offers.

    Provision of personal data may be necessary in connection with the purchase of products and other services. We will not be able to offer these to you unless you provide us with the required information.

    3. On what basis is your personal data processed

    Our processing of your personal data is based on a legal basis. Your personal data may be processed on the following basis:

        • Your express consent.
        • The processing is necessary to fulfill a contract to which you are a party or for the purpose of carrying out measures taken at your request prior to the conclusion of a contract. It can, for example, be when you shop on the website.
        • The processing is necessary to fulfill a legal obligation incumbent on Pihl Bang, e.g. storage of transaction information in accordance with the Accounting Act.
        • The processing is necessary for Pihl Bang or a third party to pursue a legitimate interest. Legitimate interests can be: Continuous improvement of products, services, shopping experience and technologies. To target our social media marketing and communications with you in accordance with your preferences.
    4. With whom your information is shared

    We may share information about you with:

        • Our business partners, e.g. delivery information for carriers responsible for the delivery of the purchased goods to you. It may be business partners for the provision of IT services (data processors) who process information on our behalf. We use external partners for, among other things, technical operation of systems and improvements to Pihl Bang, including targeted marketing. These companies process data for which we are the data controller.
        • Analysis and segmentation platforms, such as Google Analytics, Facebook Buiness Manager or Google Adwords.
        • Public authorities, if required by law.
        • Warning registers that identify risky transactions with the aim of combating (organized) online fraud.

    5. When do we transfer personal data to countries outside the EU/EEA

    Your personal data may be processed by data processors located outside the EU/EEA.

    Some of these data processors, e.g. Google Analytics, Facebook and Mailchimp are established in the USA. The necessary guarantees for the transfer of information to the USA are secured through the data processor's certification under the EU-US Privacy Shield, cf. EU Personal Data Regulation art. 45. To the extent that we use data processors other than those mentioned, which are established outside the EU, this will always be done in compliance with valid transfer guarantees.

    6. How long your information is stored

    Pihl Bang continuously deletes information about inactive customers, and only stores your information as long as it is necessary to fulfill the purpose for which it was originally collected.

    Transaction information is stored for 6 years, as a result of the Accounting Act.

    7. What security measures have we taken

    At Pihl Bang, we do our best to take good care of your personal data.

    We secure your personal data through both technical and organizational security measures, with the aim of protecting your data against unauthorized access, manipulation, destruction/deletion or loss of data.

    8. What rights you have

    As a registered customer at Pihl Bang, you have the right to exercise the following rights:

        • Insight and correction of your information on Pihlbang.dk
        • Deletion upon request
        • Data portability, ie. that, upon request, you can obtain the information you have submitted to Pihl Bang in a structured, common and machine-readable format.
        • Option to withdraw your consent.

    As a customer of Pihl Bang, you have the right to view and correct your information at any time, as well as the option to withdraw your consent to the processing of personal data. You can request to have your personal data deleted at Pihl Bang at any time. Your information will be deleted at your request if one of the following criteria applies;

        • You withdraw your consent (if your consent formed the basis for the processing),
          and the information proves to be incorrect, or is no longer necessary to fulfill the purpose for which it was collected.

    The exercise of your rights may be subject to conditions and restrictions, and will largely depend on the specific processing situation. If you believe that Pihl Bang is processing your personal data illegally, you have the option of filing a complaint with the Danish Data Protection Authority.

    9. Cookies

    By using this website ( www.pihlbang.dk ), you accept that we use cookies.

    What is a cookie?

    A cookie is a small data file that we store on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie is not a program and does not contain viruses.

    How to reject or delete your cookies

    Rejection of cookies

    You can always reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use. However, you should be aware that if you do so, there are many functions and services you cannot use because they require the website to remember the choices you make.

    Deleting cookies

    Cookies that you have previously accepted can be easily deleted afterwards. If you use a PC with a newer browser, you can delete your cookies by using the shortcut keys: CTRL + SHIFT + Delete

    If the hotkeys do not work and/or you are using a MAC, you must start by finding out which browser you are using and then click on the relevant link:

    Internet Explorer

    Mozilla Firefox

    Google Chrome

    Opera

    Safari

    Flash cookies (all browsers)

    iPhone, iPad and more from Apple

    Phones with Android operating system

    Phones with Windows 7

    If you have comments or questions in connection with our information and/or processing of personal information, please feel free to contact us.

    10. Version

    This privacy policy will be continuously updated, as a result of changing legal, technical or business developments.

    The page was last updated on the 13th. September 2020.